As you know, the event industry has suffered massively under the COVID-pandemic the last two years. Almost all major events were forced to reschedule or cancel altogether. In the event of postponement, most organizations chose to keep tickets valid for the new date. This means that there are still tickets out there with the original date, or one of the multiple other previous dates.

Q: What does this mean for me as a buyer?

A: Nothing to worry about! The barcode on your ticket will remain the same, and you will be able to use it to gain entrance to the event as usual. On TicketSwap, we carefully monitor events and ticket sales, and if we allow sales of these ‘old’ tickets, you can rest assured that we are confident it won't become an issue and that you'll be able to get in perfectly.

Q: Can I be certain the ticket I'm buying is valid?

A: Absolutely. We understand the importance of a valid ticket and take measures to ensure that all tickets on our platform are legitimate. We work closely with event organizers and maintain an up-to-date list of rescheduled or postponed events, along with the corresponding ticket information. Rest assured, we only allow sales of tickets that we know are valid.

Q: What if the event is cancelled or postponed again?

A: In case the event is cancelled or postponed again, event organizers will typically issue refunds or offer rescheduled dates. If you purchased your ticket through our platform, we will notify you of any updates or changes and guide you through the refund process if it necessary. It may also be that your ticket is valid for the new date ad in that case you will also be informed!

We understand that these are uncertain circumstances, and we want to assure you that TicketSwap is committed to providing a safe and reliable platform for ticket sales. If you have any questions or concerns, don't hesitate to reach out to our support team who will be happy to help you right away.