You might be asked to share some personal information like your address or identification document. We understand that this might raise some questions.

This is part of our responsibility under Know Your Customer (KYC) regulations. These regulations require the collection of information from customers when paying out funds. As a marketplace that transfers money from one person to another, we’re obligated by law to ask for this information.

What happens if I don’t share this information?

Payouts to you will be paused. The money will be held in escrow until the requested information is completed.

How does TicketSwap save my data / details?

This data is used solely for verification purposes and doesn’t get stored by TicketSwap. Our payment provider Stripe does securely store this information in accordance with KYC regulations.

What will TicketSwap do with my data / details?

We send this data to our payment provider Stripe. Stripe is a bank and therefore authorised by law to perform the KYC verification.