The tickets I bought are not for my event, what now?

If this happens, we will make sure to address the issue as quickly as possible. You can now easily report this from your ticket overview. Here's how to do that:

Step 1: Go to TicketSwap

Step 2: Go to your tickets overview and select the 'Help' button.

Step 3: Press 'Ticket is for the wrong event'. This will lead you to our Help Centre.

Step 4: In our Help Centre, scroll down to the 'Get in touch' button at the bottom of the page. From here, you will find several ways to reach out to our Support team, who will help you resolve this issue as soon as possible!