To ensure the prompt delivery of either ticket alerts or raffle notifications, your phone must be configured properly.

Make sure your phone has Internet connection

You can check this by opening a browser and going to a website.

If browsing works, but you either get your TicketSwap notifications late or don’t get at all, please contact your mobile provider and system administrator and make sure that your APN and router are configured correctly to allow non-web and socket connections. You may also try a different connection. If you are connected to Wi-Fi, try mobile data or vice versa.

OS specific troubleshooting

iOS

Make sure that your notification settings are turned on in your iPhone settings.

  1. Open your device’s Settings

  2. Open the “Notifications” options

  3. Scroll down to “TicketSwap” and tap it

  4. Tap the toggle named “Allow Notifications” and make sure you receive all types of alerts.

Other considerations

If you've verified that your notification settings are correct and you're still not receiving notifications, this is likely an issue with your connection or iOS. You should update your iOS version if you can do so; afterwards, make sure you are using the latest version of the TicketSwap app.

How to make sure your iOS is up-to-date:

  1. Open your device's settings

  2. Open the "General" menu

  3. Go to "Software-update"

  4. You will see now if your iOS is the most current version

  5. Update the operating system if necessary

Please note that delivery of notifications is controlled entirely by Apple's Push Notification Service (APNS), and TicketSwap has no way to resolve issues with this service. If someone sends you a message while you're offline, that message will be sent to APNS to be delivered to your phone. TicketSwap doesn't have control or visibility over the delivery of these notifications. The issue may be presenting itself in TicketSwap, but the issue derives from APNS or iOS.

Android

Disable “Do not disturb”

  • When “Do not disturb” is enabled, notifications from TicketSwap might not be displayed.

Minimize battery saving mode

  • Keep your phone or tablet charged to prevent it from entering battery saving mode, when battery is low plug your device into a charger. When battery saving mode is active notifications can be delayed up to 15 minutes.

Interact with the TicketSwap app frequently

  • The Android system implements some battery usage optimization mechanisms which can interfere with push notifications. If you stop using the TicketSwap App for a few days, the Android system might put it in standby mode, which potentially can cause notifications to not be delivered, or delivered with a delay. The idea is that notifications for apps that aren’t frequently used are likely less important for the user, while saving battery is always important. Unfortunately this behaviour is hard to predict and depends on a lot of factors that can be device/manufacturer specific. To avoid this, make sure you launch the app at least once every few days.

Prevent task killer apps from stopping TicketSwap App

  • If you use a task killer app ensure that it is configured to never kill TicketSwap App. If this happens you won’t receive notifications.

Enable background data and background battery use for Ticketswap App

  1. Open your device’s Settings

  2. Go to Apps > Ticketswap

  3. Under Mobile data & Wi-Fi, ensure that background data usage is turned on.

  4. Under Advanced -> Battery, ensure that the app can use battery in background.

This procedure may be slightly different depending on your Android version.

Ensure TicketSwap App is started when restarting your phone or tablet

  • Restarting / rebooting your phone or tablet will terminate all the Apps, including TicketSwap. If TicketSwap is not manually launched after a device restart / reboot you will not receive notifications. You can ensure that TicketSwap is always started after device restart / reboot by using one of the many auto start manager apps available on the Play Store.

Network Troubleshooting

  • Try to use WiFi as much as possible instead of mobile connectivity.

  • If you are using a WiFi network ensure that port forwarding is enabled for ports 5228, 5229, 5230, 443 on your router.

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