Questions for buyers
Looking to buy tickets? Just scored a ticket and have questions? Here's everything you need to know!
Your guide to successfully securing tickets on TicketSwap
How do I buy or sell for someone specific in a private sale?Someone specific you want to swap a ticket with? Read more here about private listings
Why can I only pay for this ticket using credit or debit card?Don't see your preferred payment method? Check out this article
What payment methods can I use?From iDEAL and Apple Pay to credit and debit cards, see how you can pay for tickets.
What does it mean if SecureSwap isn’t on?Learn about the difference between a SecureSwap ticket and a standard protection ticket.
What are organiser tickets?Learn the difference between organiser and fan tickets and where you’ll find them when you buy.
How to activate push notifications
How can I make sure I’m getting notifications?Read our guide to troubleshoot your notifications – so you don’t miss out on those sweet tickets!
I keep getting ticket alerts but I turned them offHere are some steps to ensure you will no longer receive notifications from TicketSwap
I received a ticket alert but someone else already got it – what can I do?Find all you need to know about how ticket alerts work and increase your chance of getting a ticket.