We're working hard to ensure the safety of our platform. A big part of this is partnering with organisations and ticket providers to ensure the safe swapping of your tickets through SecureSwap. For extra security, some tickets bought from our partner Stager are currently sealed and will only become available right before the event.

To sell these tickets, please go to the confirmation email you received when buying the tickets from the organisation. From there, you can click on “Download tickets”. This will bring you to the download page, which includes a button to sell your ticket(s) on TicketSwap. You can always select which tickets you want to sell, and which ones you want to keep.

The Stager-ticket I bought is not yet visible, is there a problem?

No, not at all! Your ticket will become available as an e-ticket shortly before the event. This system ensures a 100% safe transaction. You can still resell your tickets on this platform through your account.
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After you press this link, the ticketshop where you bought your ticket will automatically open. Here you press the 'Sell on TicketSwap' button to sell your tickets via sealed tickets. Next, create an account at TicketSwap or log in with an existing account to sell your ticket.

Still having some issues? Don't worry! Our support team is available to help out.