How do I check that I’m on the official platform?
Most importantly: before you log in or pay for anything, always double-check the URL.
✅ Look for:
ticketswap.com or a country-specific domain (like .nl, .de, .es).
A secure connection that starts with https://.
Sometimes there will be a padlock icon in your browser’s address bar (Chrome, Safari, Firefox, Edge).
🛑 When to be aware:
If the website name has spelling mistakes or extra words e.g. ticketsswap, tickeswap, ticketswapp.. ticketswap-verkoop, ticketswap-vip.
If a site asks for personal information or payment details before you’ve logged in.
Please see below an example of a fake TicketSwap website and please be mindful of the differences pointed out by the red circles.
If something looks unusual, open TicketSwap directly in your browser instead of clicking a link.
Quick safety checklist
Use this simple checklist to stay safe:
Check the URL – only use ticketswap.com or your local TicketSwap domain
Never pay from an email link, make sure you're on the platform
Ignore emails with unusual formatting or spelling mistakes
Don’t share personal information on unfamiliar pages
If you’re unsure, open TicketSwap manually in the app
Report suspicious emails or websites to us
How to recognise a fake email
Scammers sometimes send emails that look like ticket confirmations or payment requests, trying to rush you into acting quickly. A fake email may ask you to pay through a link, claim something urgent will happen if you don’t act, or include odd formatting, typos or unusual greetings. We’ll never pressure you into paying, the only time you may see a timer from us is if you already have a ticket in your cart, and you can always double-check this by opening TicketSwap directly.
If you’re unsure about an email, don’t click any links. Instead, go to our platform yourself to confirm whether anything is waiting for you.
What real TicketSwap emails look like
Our emails never include direct payment links. Instead, we always guide you back to the official TicketSwap website or app to complete any payment safely.
All of our messages come from an @ticketswap.com address and follow our usual layout and branding. If you receive something that looks unusually plain or unbranded, take a moment to be cautious and double-check it through TicketSwap directly.
Fake email addresses & domains to watch out for
These addresses are frequently used by scammers and are not from TicketSwap:
If you receive an email from one of these addresses, you can delete it.
Found something suspicious?
If you come across a fake website or receive a suspicious email pretending to be us, please let us know – and thanks for your help protecting our TicketSwap community.