If you're having trouble uploading your Paradise City Festival entrance ticket to sell it on TicketSwap, the issue is most likely related to a required Mobility Voucher. Here's what you need to know and do.
Why is the Mobility Voucher important?
The Paradise City Festival uses a special ticketing setup where your entrance ticket and Mobility Voucher are bundled in the same PDF file. For your listing to be approved, both documents must be uploaded—the ticket and the voucher.
Where to find the Mobility Voucher
After buying your ticket, you should have received an email from the festival ticket provider.
The Mobility Voucher is included in the PDF file containing your entrance ticket.
The file name might mention "Mobility", "Entrance", or just the festival name.
What to do when uploading
Go to TicketSwap.
Click on Sell tickets and choose Paradise City Festival.
When prompted to upload your ticket:
Make sure you’re uploading the full PDF file that includes both the entrance ticket and the Mobility Voucher.
If you have separate files, upload both as attachments.
Watch the step-by-step guide
This short video shows exactly how to do it:
👉 Watch here