Firstly, it's incredibly unfortunate to hear that the Burna Boy concert didn't take place. We can imagine you must have several questions about this situation. In this article, we have compiled all the information for you.
In previous communications, ticket buyers were given the option to request a refund. As you can understand, these past weeks have been challenging, and we have explored all possible solutions. In the email sent to all ticket holders on behalf of the event organizers, we regret to inform you that the refunds are delayed due to administrative reasons. The refunds will be processed by December 1, 2023, at the latest.
Since this might not be the preferred option for buyers, Bon Bon Entertainment - in collaboration with TicketSwap - offers an alternative solution. You can use the barcode, which can be found on your 'Burna Boy' ticket(s), as a voucher code for multiple upcoming events organized by Bon Bon Entertainment.
A special platform will is created where you can redeem the voucher(s) and gain access to amazing artists performing at various locations in the coming months. It is now possible to use your voucher code for upcoming events organised by Bon Bon Entertainment. You can find your voucher code by logging into your TicketSwap account and opening your Burna Boy ticket there. The barcode on this ticket can be used as a voucher code when ordering a ticket on the Bon Bon Entertainment website.
The voucher’s value is equal to the amount you paid for your Burna Boy ticket on TicketSwap. In case this amount is high enough, you will be able to use your voucher code for multiple events. With Aya Nakamura in AFAS Live, Ayra Starr in the Maassilo and MANYA Festival happening later this year, there is a lot to choose from. The code can also be used for shows that will be announced later this year.
Please keep in mind that once you use your voucher code to buy a ticket, your refund request will expire. Though, you will still be able to use the remaining voucher amount to book tickets for other upcoming shows later this year.