Just sold a ticket on TicketSwap and wondering when you'll receive your payout? We're here to make sure you get paid swiftly and securely.
Receiving your payout after a sale
Nice, you found another fan to buy your ticket! You'll receive your payout for standard events within 5 business days after you've sold your tickets.
To see when your money will arrive in your account, you can always check Payouts in your Account for the latest status updates.
Why is a payout arriving after the event?
Is your payout being sent after the event? This is a precaution for fans whose risk value exceeds 800 euros. This value includes all tickets you're selling for future events and any pre-paid tickets for upcoming events.
Your payout might also arrive after an event due to a high financial risk event. This is to create a safer platform and avoid potential fraud, invalid tickets, or other possible issues for high-risk events.
In both of these cases, the payout is safely reserved by Stripe (our trusted payment provider) and you'll receive it after the event. Receiving payouts after an event in some cases is part of the conditions you agreed to when signing up, as noted in our Terms & conditions.
We want to ensure a secure and quick payout process for all our fans who sell their tickets. Keep an eye on your payout status in the meantime and read here for what might be causing the hiccup if your payment’s taking longer than expected. If you'd like to help manage your payout info, you can read more about that here.