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What is SecureSwap?

Find everything you need to know about our SecureSwap feature here.

Julija avatar
Written by Julija
Updated over 7 months ago

What is SecureSwap and how does it work?

SecureSwap is our protection system that lets us invalidate the original barcode issued by an event and gives buyers a completely new ticket.

It’s a feature that’s often turned on when we have a partnership with an event, organiser or venue – that’s why you might see a green shield next to your payment at checkout.

It guarantees that a resold ticket is 100% safe and can’t also be used by the seller or other people that have accessed it before.

What are the perks of SecureSwap?

Buyers can rest assured their ticket is brand new, valid and will work at the door. It takes the worry out of buying a second-hand ticket.

  • Brand-new ticket & unique barcode

  • Total security with our event partners

  • Dedicated customer support, as always

  • Secure & Popular payment methods

  • Help with organisers if an event is cancelled

We’re all about making the ticket resale market as safe as we can. Plus, sellers can enjoy an easy and transparent selling experience, and get paid fast!

What does SecureSwap cost?

There’s no extra cost for you! The perks are always included in our service fee.

It’s because SecureSwap is part of our mission to make buying and selling tickets fast, fair and safe. We want to make sure we’re always improving our platform, and every SecureSwap ticket brings us closer to our goal. 🤩

My event doesn’t have SecureSwap – is my standard protection ticket still safe to use?

If an event is not using SecureSwap, you’ll receive the ticket as is from the seller. But not to worry – our standard protection safety measures will always check for fake and invalid tickets, and we still verify all sellers.

If anything doesn’t go as planned or you have questions, you can always check out our Help Centre. We have tons of FAQs there. Or you can contact our support team who will be happy to help you out.

You can rest assured that if you buy a ticket with us, you’re getting safety and support, always. 💙

Encourage organisers to set up SecureSwap or partner with us

Going to an event you think could use the safety and reliability of SecureSwap? Or maybe you’re an organiser in need of a fast and smooth way to a full house? Check out our partner page or send it to an event or venue you think could benefit from our SecureSwap system.

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