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General questions

All questions about TicketSwap, our app and its features

How do shared tickets work?Everything you need to know about sharing tickets or receiving them from friends.
How do categorised tickets work?Find out how categorising tickets with all details makes them sellable, sharable or just super organised.
Why can’t I reshare a ticket shared with me?Original owners manage tickets shared with you – see what you can do.
Why does the ticket say “Imported”?All tickets show this label when you or someone who shared a ticket with you import a ticket.
My event got cancelled, what now?
How does ticket transfer work?Explore everything you need to know about selling, transferring, buying and accepting Ticketmaster mobile transfer tickets.
Troubleshooting ticket transferProblems with ticket transfer on Ticketmaster? Here's all the help you need.
How much does using TicketSwap cost in Belgium, France, Poland & Denmark?Find all info here about our service and transaction fees for buying and selling tickets in Belgium, France, Poland & Denmark.