General questions
All questions about TicketSwap, our app and its features
How do shared tickets work?Everything you need to know about sharing tickets or receiving them from friends.
How do categorised tickets work?Find out how categorising tickets with all details makes them sellable, sharable or just super organised.
Why can’t I reshare a ticket shared with me?Original owners manage tickets shared with you – see what you can do.
Why does the ticket say “Imported”?All tickets show this label when you or someone who shared a ticket with you import a ticket.
My event got cancelled, what now?
How does ticket transfer work?Explore everything you need to know about selling, transferring, buying and accepting Ticketmaster mobile transfer tickets.
Troubleshooting ticket transferProblems with ticket transfer on Ticketmaster? Here's all the help you need.
How much does using TicketSwap cost in Belgium, France, Poland & Denmark?Find all info here about our service and transaction fees for buying and selling tickets in Belgium, France, Poland & Denmark.
I have a discount code
What is a ticket alert?
What is SecureSwap?Find everything you need to know about our SecureSwap feature here.
I can't find my conversation with the TicketSwap customer service
What is FairShare?
How do raffles work?Find all you need to know about raffles – when tickets are in high demand.
Organizer newsletters
How can I edit my ticket after it’s already been personalised?Find out more how re-personalisation works on TicketSwap and how you can edit your ticket details.