How do raffles work?

Find all you need to know about raffles – when tickets are in high demand.

Julija avatar
Written by Julija
Updated over a week ago

We created raffles to help level the playing field for high-demand events. Read on below about how it all works and what happens if you join one.

How raffles work

  1. Sign up for the raffle for a popular event you don’t want to miss

  2. Receive a notification when a ticket has become available

  3. When you click on the notification, you’re automatically entered into the raffle

  4. After 90 seconds, someone is randomly selected

What if I don’t get selected?

That’s too bad! But don’t be disappointed, next raffle you have another fair shot at getting a ticket. 🍀

What should I do if I win the raffle?

Good for you! 🎉 You’ll get a notification from us and the ticket will be added to your cart. It will only be reserved in your cart for 10 minutes, so make sure you check out and pay right away.

Good to know about raffles

Quick tips

  • Raffles are only available through the TicketSwap app, so make sure you download the app to take part

  • Turn on ticket alerts for the event you’re trying to get tickets for

  • You need to enter a new raffle every time you want a chance at getting the ticket

  • If you close a raffle after you joined, you can access it from the home screen on the app

  • You can always leave a raffle in case you don’t want to buy the ticket anymore (e.g. you realise the price is too high)

Why do you have raffles?

There’s no perfect solution when many people want tickets to the same event. But raffles give everyone a fair chance at a ticket.

It also helps combat bots or people who try to use them. We’re always trying to make buying and selling fair and transparent for everyone, so that enjoying your favourite events is all you have to worry about.

Make sure you’re all set up to get your tickets. Troubleshoot your notifications here.

Having trouble with ticket alerts? Learn more about how you can increase your chances of getting a ticket.

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