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How do I fix my ticket upload issues?

If you’ve got questions about importing your ticket to the platform, find out what might be going wrong and how to fix it.

Julija avatar
Written by Julija
Updated yesterday

Running into an error while trying to upload your tickets on TicketSwap?

Don't worry, and we've got the fixes right here.

Step-by-step guide to listing your ticket successfully

  1. Download the file

    You can do this directly from the ticketing app or your email to your device.

  2. Upload the file to TicketSwap

    Make sure it’s the right file and it’s in the correct format.

  3. Choose your ticket

    Then just select the ticket you’d like to sell.

Common issues people have while listing tickets

  • Free or discounted tickets – you can’t list tickets that you’ve won, or gotten for free because they’re usually heavily personalised.

  • It’s a membership or an attachment – these can’t be bought or sold, but you can attach them to your ticket for free.

  • The file is edited – edited tickets will always be flagged by our system.

  • It’s in a format that we don’t accept – we only accept certain types of ticket formats like PDF and .pkpass.

  • The file name is altered — it must match the original name it had when downloaded.

  • It’s for the wrong event or category – double check your ticket, then contact our Support team who will create the new category.

  • The ticket is highly personalised – you can’t list your ticket if it includes your company name, job title, etc.

If you’re still getting an error but you think you should be able to upload your ticket, contact our Support team who will be happy to help you out.

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