How can I manage my payout details?

Read here on how to update or manage your payout account details where you'll receive money whenever you sell tickets.

Liza avatar
Written by Liza
Updated over a week ago

How do I update my payout details?

You can always update your preferred payout bank account details in your drafted listing, or through your Account settings.

What's an IBAN?

An IBAN is an International Bank Account Number that's used worldwide. This code contains up to 34 letters and numbers and helps banks process transfers globally.

You can find your full IBAN number:

  1. In your banking app

  2. At the top of your bank statement

  3. On your debit card

Each country has a different format for an IBAN. Check the format for your country here to make sure you're entering your account number correctly.

You can also use the IBAN calculator to make sure you've got the correct IBAN code for your account.

When will I get paid?

We'll transfer the amount within 1 business day to the bank account details you provided at the time of the sale.

Can I change my payout account details after selling tickets?

We're unfortunately not able to change the payout account after you've sold your tickets. You can try to change your payout details in your Account immediately after selling, but we can't guarantee it'll update in time.

If the bank account you provided happens to be closed, the money will bounce back within 5 business days to our payment provider. We'll automatically try to send your payout again whenever you've updated your payout bank details.

Once you've updated your payout details, you can expect the money within 3 business days in your account.

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