If you get this upload error, we detected through our partnerships with various event organizers that there might be a mismatch between the event you selected and the ticket you’re uploading.

You can solve this problem by checking if you uploaded the right file, and if you selected the correct event. Make the necessary adjustments based on what you find and you should be good to go!

Still having some issues? Don't worry! Our support team is available to help out.

Did this answer your question?