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Is buying on TicketSwap safe? What you need to know
Is buying on TicketSwap safe? What you need to know
Lilla avatar
Written by Lilla
Updated over a week ago

At TicketSwap, we're committed to offering a safe, secure platform for second-hand ticket transactions.

That's why we've implemented rigorous verification processes, comprehensive ticket checks, and a dedicated support team ready to assist you.

Detailed safety measures at TicketSwap

Every buyer and seller is verified 🔍

At TicketSwap, we take safety seriously.

That's why every user, whether buying or selling, is carefully checked.

Sellers are required to provide personal details, such as a valid phone number and a verified email address.

To add an extra layer of security, users can also link their social media accounts to their profiles.

We display the number of valid tickets a seller has sold in the past to help you make an informed decision.

We thoroughly check each ticket 🕵️‍

The safety measures don't stop at user verification.

We check each uploaded e-ticket for various details, including location, price, and date.

Our system is designed to prevent the upload of duplicate tickets by blocking any ticket with a matching barcode.

This is part of our strategy to prevent double-selling on TicketSwap.

Our support team is ready to help 🤝

Despite our stringent measures, issues may sometimes arise.

In such cases, our support team is always on hand to help.

Buyers can review sellers after the event, which helps maintain the transparency of our platform.

Should an e-ticket prove to be invalid, we facilitate a moderated chat between the buyer and the seller to reach an amicable resolution.

In the rare case of fraud, we have measures in place to handle it, including the permanent banning of the seller from TicketSwap.

All relevant seller information is readily available to us, allowing us to provide necessary details to authorities if needed.

SecureSwap ensures ticket validity

Our Secure Swap feature adds another layer of security to your transaction.

With Secure Swap, a sold ticket is made invalid and the buyer receives a completely new, unique ticket.

This assures the buyer that the ticket hasn't been used before and is 100% valid.

We offer this service through partnerships with event organizers and ticket companies and are continuously working to extend this feature to all our events.

Frequently asked questions

Can a ticket be double sold on TicketSwap?


Our system checks each ticket's barcode and blocks any duplicates.

This makes double-selling impossible on TicketSwap.

Can bots be used to buy tickets?


The use of bots goes against our terms and conditions, as well as the ethos of TicketSwap.

We are continuously optimizing our systems to prevent bot usage and block anyone attempting to use them.

Your safety and trust are our top priorities at TicketSwap.

Our extensive checks, Secure Swap feature, and dedicated support team all contribute to making TicketSwap a secure platform for buying and selling tickets.

We hope this gives you a better understanding of why TicketSwap is safe to use.

Should you have any other questions or concerns, we're always here to help!

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