Sometimes it might happen that you only have a screenshot or hard copy ticket. Keep in mind you cannot upload a screenshot to sell, but there are some ways to solve this issue. Here’s what you can do:
I only have a screenshot or hard copy ticket
Search through your email for the original PDF ticket attachment. Type the name of the event, or “ticket” and you’ll usually find it.
Did you get the screenshot from a friend? Reach out to them and ask them to share the original PDF or Apple Wallet ticket with you.
Only have a hard copy? Email the organiser directly to ask them to send you the original PDF ticket.
I only have a Ticketmaster Go mobile ticket
Ticketmaster mobile only tickets are available in your Ticketmaster account, and can usually be uploaded to your phone or saved as a PDF. Check the article for your phone device:
I don’t have a ticket yet
Some event organisers only release the PDF tickets after a certain date. Check your original emails from the organiser for directions on when you’ll receive those tickets.