When you purchase a ticket on TicketSwap, it can sometimes appear that the ticket is not yet available. This is because some event organisers use a closed-loop system, where tickets are only made available to buyers shortly before the event. In this case, the ticket will not be visible in your account until it is released a few days before the event.
If you're not sure whether the event you're attending is a closed-loop event, you can check the event page or your ticket, where this should be indicated. However, if your ticket is not a closed-loop ticket, it may be that you simply need to access your tickets from the web version of TicketSwap.
At TicketSwap, we understand that purchasing tickets online can sometimes be confusing or frustrating, especially when tickets are not immediately available. That's why we're always here to help. If you are still having trouble finding your tickets, don't hesitate to reach out to our Support team, who will be happy to answer any questions you may have.