Buying & managing tickets
Everything you need to know about your ticket – buying, sharing, and personalising
Why can’t I reshare a ticket shared with me?Original owners manage tickets shared with you – see what you can do.
How do categorised tickets work?Find out how categorising tickets with all details makes them sellable, sharable or just super organised.
My tickets aren’t personalised yetFind out what you need to do if the event is asking you to personalise your tickets before you can receive them.
My ticket is ‘waiting to be accepted’
How can I print my tickets?Find out more about how you can print your tickets for a physical version at the door.
How do shared tickets work?Everything you need to know about sharing tickets or receiving them from friends.
What can I do if my ticket isn’t working?Get quick tips to figure out how to solve things right away if your ticket didn’t work.
Why is there a different name on my ticket?Read here why your ticket is safe, even if it’s got someone else’s name.
Where can I find tickets I’ve bought?Whether they’re in the app, online or in your email, check where to find them here.
How can I edit my ticket after it’s already been personalised?Find out more how re-personalisation works and how you can edit your ticket details.
How do I share my ticket directly from my iOS device?Selling or sharing tickets? Here's how to upload them to your Apple device.
Why does the ticket I bought say it’s not available?Learn here what it means if your ticket is unreleased, and how to find out where and when you’ll receive it.