General questions
Quick solutions for common issues – blocked tickets, transfer, refunds, & private sales
What can I do if I get the error that my ticket is blocked?Here’s everything you need to know if your ticket is being blocked while you’re trying to sell.
My seller is not responding in our conversation
My ticket didn’t work and the event has endedIt’s rare, but it can happen. Here you can find out what to do if your ticket didn’t work at the event.
How do I change or remove my ticket listing?Learn here how to make changes to your listings, unpublish them, or remove them from the platform.
My sold ticket did not work according to the buyer
I have a discount code
What’s refund protection and how does it work?Find all the info you need to manage your refund protection in case something unexpected happens and you can’t make it to an event.
Why does the ticket say “Imported”?All tickets show this label when you or someone who shared a ticket with you import a ticket.
How does ticket transfer work?Explore everything you need to know about selling, transferring, buying and accepting Ticketmaster mobile transfer tickets.
How do I buy or sell for someone specific in a private sale?Someone specific you want to swap a ticket with? Read more here about private listings
How do I import any tickets to my account?See how you can add tickets from anywhere to your Tickets for easy and organised access, even offline.
Troubleshooting ticket transferProblems with ticket transfer on Ticketmaster? Here's all the help you need.