General questions
Quick solutions for common issues – blocked tickets, transfer, refunds, & private sales
By Aidan and 3 others4 authors13 articles
- What can I do if I get the error that my ticket is blocked?Here’s everything you need to know if your ticket is being blocked while you’re trying to sell.
- My seller is not responding in our conversation
- My ticket didn’t work and the event has endedIt’s rare, but it can happen. Here you can find out what to do if your ticket didn’t work at the event.
- How can I manage my listing?If you’ve listed a ticket on TicketSwap, you can edit, pause, or delete it any time before it sells.
- A sold ticket didn’t work according to the buyer – what’s next?We know it’s worrying if a buyer tells you their ticket didn’t work at the entrance. Here’s what it means.
- I have a discount code
- What’s refund protection and how does it work?Find all the info you need to manage your refund protection in case something unexpected happens and you can’t make it to an event.
- Why does the ticket say “Imported”?All tickets show this label when you or someone who shared a ticket with you import a ticket.
- How does ticket transfer work?Explore everything you need to know about selling, transferring, buying and accepting Ticketmaster mobile transfer tickets.
- How do I buy or sell for someone specific in a private sale?Someone specific you want to swap a ticket with? Read more here about private listings
- How do I import any tickets to my account?See how you can add tickets from anywhere to your Tickets for easy and organised access, even offline.
- Troubleshooting ticket transferProblems with ticket transfer on Ticketmaster? Here's all the help you need.
- Troubleshooting errorsLearn what common upload, listing, and platform errors mean, and how you can easily fix them.