Account info
More about managing your account settings like notifications & how we keep your data safe
By Liza and 2 others3 authors16 articles
- What is a ticket alert?
- How do I save tickets to my device?Learn more about downloading your ticket as a PDF directly from your web browser, or from the ticket provider’s app or website.
- How TicketSwap complies with EU consumer protection law
- TicketSwap safety check: spotting fake sites and emailsSometimes scammers create fake websites or send misleading emails. Here’s how to recognise what’s real, and how to keep your details secure.
- I want to delete my account
- I can’t log in to my account – what can I do?Find here what might be causing your login hiccup.
- I want to manage my ticket alertsAll you need to know about turning alerts on, off and managing your device settings.
- I want to change my date of birthYou can easily make adjustments to your data in your account
- How can I change my profile or contact details?Find here how you can easily change things like your phone number and email address in your account settings
- I want to change the name of my profile
- I received a ticket alert but someone else already got it – what can I do?Find all you need to know about how ticket alerts work and increase your chance of getting a ticket.
- Why does TicketSwap need to verify my identity?Find out how we follow KYC guidelines and what we’re doing to keep your info safe.
- Troubleshooting verifying my identityFind out here what you can do if you’re getting errors or having trouble getting verified.
- I keep getting ticket alerts but I turned them offHere are some steps to ensure you will no longer receive notifications from TicketSwap
- How can I make sure I’m getting notifications?Read our guide to troubleshoot your notifications – so you don’t miss out on those sweet tickets!
- How do I create a social profile on TicketSwap?