Account verification & notifications
Account verification & notifications
What is SecureSwap?Find everything you need to know about our SecureSwap feature here.
What is a ticket alert?
How do I save tickets to my device?Learn more about downloading your ticket as a PDF directly from your web browser, or from the ticket provider’s app or website.
How TicketSwap complies with EU consumer protection law
TicketSwap safety check: spotting fake sites and emailsHere's how to protect yourself from TicketSwap imposters
I want to delete my account
I can’t log in to my account – what can I do?Find here what might be causing your login hiccup.
I want to manage my ticket alertsAll you need to know about turning alerts on, off and managing your device settings.
I want to change my date of birthYou can easily make adjustments to your data in your account
How can I change my profile or contact details?Find here how you can easily change things like your phone number and email address in your account settings
I want to change the name of my profile
I received a ticket alert but someone else already got it – what can I do?Find all you need to know about how ticket alerts work and increase your chance of getting a ticket.
Why does TicketSwap need to verify my identity?Find out how we follow KYC guidelines and what we’re doing to keep your info safe.
Troubleshooting verifying my identityFind out here what you can do if you’re getting errors or having trouble getting verified.
I keep getting ticket alerts but I turned them offHere are some steps to ensure you will no longer receive notifications from TicketSwap
How can I make sure I’m getting notifications?Read our guide to troubleshoot your notifications – so you don’t miss out on those sweet tickets!